Terms and Conditions of Ticket Sales

  • The purchase of a ticket entitles the bearer to access to the event named, at the time and date stated on the face of the ticket. Please check your ticket(s) carefully on receipt, and notify The Beacon as soon as reasonably possible, if the event/date/time is not as you expected.

  • Any paper tickets remain the property of The Beacon. The reselling of this ticket for profit or commercial gain makes it void.

  • When you book tickets online you must ensure the details you enter are both correct and accurate.

  • Babies under 24 months old are welcome for family specific performances but will require a free lap ticket which can be booked via the ticket office.

  • The Beacon is committed to providing access to all, and is happy to make any reasonable adjustment to ensure you enjoy your visit. If you have any specific concerns regarding The Beacon‘s ability to accommodate you please talk to our ticket office staff prior to your visit.

  • If you are making a booking on behalf of a party/group, you are responsible for all payments due from the party/group and must ensure the party/group is made aware of these terms and conditions of sale and admission. The Beacon reserves the right to place restrictions on the volume of any tickets ordered.

  • If you find you are unable to use your ticket(s) for whatever reason, The Beacon ticket office can try to resell them for you, on the understanding that The Beacon’s own available remaining tickets take priority. The Beacon will only be able to resell pre-collected ticket(s) that have actually been returned to the ticket office, or ticket(s) that are waiting for collection care of the ticket office. You must request that The Beacon resell your ticket(s) and/or return your ticket(s) to the ticket office as soon as possible before the advertised start time of the event. We will make all reasonable attempts to resell your tickets, however we cannot guarantee resale.

  • If you lose your ticket(s) please notify The Beacon ticket office immediately. We can arrange for replacement ticket(s) to be available for collection immediately prior to the event from the ticket office. We do not post out replacement ticket(s). The Beacon requires at least 2 hours prior to the advertised start time of an event to arrange replacement tickets.

  • The Beacon is happy to offer a full refund, or offer to exchange your ticket(s) (to the same value) for another event if we cancel or alter in a material way an event, as advertised.

  • In the event of a cancelled performance The Beacon will not be liable for additional travel or accommodation expenses.

  • The Beacon will not be liable in any way if an event or performance is abandoned due to any factors which are beyond our reasonable control such as, acts of god: including earthquakes, storms, flooding: power failure or fire: force majeure: including war, terrorist acts, and civil commotion.

  • Programme events start at the time advertised and we reserve the right to delay or refuse the admittance of latecomers if in the reasonable opinion of The Beacon admittance would affect the enjoyment of the audience and /or the performance of the artist(s) and /or the running of the event.

  • The Beacon reserves the right to refuse admission to any customer or to request any ticket holder to leave if, in the reasonable opinion of The Beacon admission to the venue or event might be a risk to the safety of the audience and /or customer and/or affect the enjoyment of the audience and/or the running of the event. Under the terms of our licence agreements The Beacon is required to refuse admittance to any person in a state of intoxication or whose conduct is deemed to be conducive to any breach of the peace.

  • Guide and Hearing dogs are welcome, other animals, are not permitted in the premises.

  • Recording, photography or copying of any artistic performance, work or film is not permitted under the terms of Copyright, Designs and Patents Act 1988 (and subsequent amendments). Application can be made for specific, limited, personal, educational or press purposes by contacting the Marketing Department on 01235763456.

  • Unauthorised recording, photography and copying of any artistic performance, work or film within The Beacon is not permitted.

  • For the enjoyment of all visitors, The Beacon requests mobile phones/pagers are turned off during a performance and ask that you refrain from talking through a performance.

  • Smoking is not permitted during any programme event or within The Beacon.

  • Strobe lighting, smoke effects and raised sound levels are sometimes used in events and performances, The Beacon will display signage to this effect clearly at the entrance to the event. If you have any particular concerns please talk to ticket office staff prior to the event.

  • The Beacon aims to provide a safe, welcoming environment for all of our visitors. We recommend you keep all personal belongings with you at all times. In the absence of any negligence or breach of duty by The Beacon or its staff you will be responsible for any loss, theft or damage to your belongings.

  • Nothing in these terms and conditions excludes or limits the liability of The Beacon for death or personal injury caused by The Beacon’s negligence or fraudulent misrepresentation.

  • The Beacon is committed to providing quality service, facilities and programme. If you have any comments following your visit, please talk to a member of staff who will be happy to take down the details and/or discuss with you.

 September 2022.